Privacy policy

Privacy Policy

At Esra Label, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website or make a purchase.

Information We Collect

When you visit our website or place an order, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information
  • Order history
  • Device and browser information
  • IP address
  • Website usage information

Payment information is processed securely through our payment providers. We do not store complete payment card details.

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate regarding your purchases
  • Arrange shipping and delivery
  • Process returns and refunds
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Send marketing communications (if you choose to receive them)
Marketing Communications

If you subscribe to our mailing list, we may send updates, promotions, and news about Esra Label.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.

Sharing Your Information

We only share your information when necessary to operate our business, including with:

  • Shopify (our e-commerce platform)
  • Payment processors
  • Shipping and delivery providers
  • Technology and website service providers
  • Legal authorities when required by law

We do not sell your personal information to third parties.

Shopify

Our store is hosted by Shopify. Information you provide may be processed by Shopify in accordance with Shopify's privacy practices.

For more information, please review Shopify's Privacy Policy.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, and support marketing activities.

You can control or disable cookies through your browser settings.

Data Security

We take reasonable measures to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Withdraw marketing consent
  • Request a copy of your personal information

To exercise any of these rights, please contact us.

Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us:

Email: info@esralabel.com